How to Pick an Auto Repair company
When your car is having some issues, two things usually come to mind. First, you want to get it fixed as soon as possible, and second, you want a shop that won’t overcharge you. The second one is clearly much trickier.
So how can you find a car repair shop with excellent skills and is honest in dealing with customers?
You may think this is obvious, but if a shop has been around for five decades, it doesn’t automatically mean that the same mechanic is doing the work. Contact local prospects and don’t hesitate to ask about the experience of their head mechanic or mechanics. The more experienced they are, the more likely they can find solutions to a whole variety of problems.
All companies want more profit, but this can be a problem if they keep changing employees all the time. The more they hire new people, the more they have to spend resources for training. Head mechanics are usually tasked to provide the training.
When a shop can’t accept its regular workload due some workers quitting or lead mechanics spending time with newly hired personnel, the business will have to run at a slimmer margin. It then has to find ways to make up for the difference, and sometimes, this is done in the form of higher charges.
People today troop to the Internet to find almost everything they need, including trusted auto shops.
Online has indeed become the source of choice for those who want to read reviews on a specific company.
But keep in mind that not all reviews here are to be believed, especially if you’re reading them from a marketing website which, in most likelihood, is owned and maintained by the business itself.
Instead, visit well-known independent websites, where reviews are mostly authentic and objective. And approach your Better Business Bureau as well to find out if your prospective shop may have been involved in some consumer complaints or issues in the past.
Local Shop versus Dealer
Between a dealer garage and your usual car repair shop, there can be lots of differences. Your specific situation will determine which one is better for you.
If your problem for example is unique to your brand and model – let’s say you misplaced your smart key – then only a dealer that caters to your brand will make sense.
Definitely, you should expect them to charge bigger, since they are specialists and they may even be the only choice you have in town.
On the other hand, if you want a shop that will provide regular maintenance to your car, or even if you need some heavy-duty work done, you should consider your local garage.